A Pontiac man credits a local walk-in mental health facility for helping him overcome a period of severe crisis. Tim Phillips, 48, who worked as a live-in nanny, faced overwhelming anxiety and loneliness that led him to contemplate suicide.
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About two years ago, Phillips entered CNS Healthcare's mental health urgent care facility in Pontiac seeking support. He recounted, "When I was about to take all my meds... I didn't want to see them find me dead one morning."
Karla Heinig, the mental health urgent care supervisor, explained how the facility assists patients upon arrival. Patients check in with reception, meet with a nurse to have their vitals taken, and can see a prescriber if necessary. The facility offers various services, including dedicated assessment rooms for children and telehealth suites that connect patients with providers at other locations.
Jennifer Shumaker, CNS Healthcare's Chief Clinical Officer of adult services, noted the increasing demand for mental health support due to rising feelings of isolation, anxiety, and depression compounded by economic pressures. She emphasized the importance of providing walk-in access to address mental health needs before a crisis occurs, stating, "Wait times can really cause some challenges with people accessing care."
Patients can be seen immediately without needing insurance or the ability to pay. "They can walk right in and we can help them," Shumaker said.
Phillips expressed gratitude for the help he received, stating, "I'm happy" and asserting that his experience was lifesaving. He urged others in similar situations to seek help, saying, "Don't be afraid to get the help you need. You're not alone."
For more information about CNS Healthcare, visit cnshealthcare.org. Individuals in need of assistance can also reach out by calling 988 for the Suicide and Crisis Lifeline.