During a recent virtual discussion hosted by NJBIZ, healthcare leaders in New Jersey explored the growing mental health challenges faced by employees, particularly amidst concerns related to artificial intelligence (AI). The panel, moderated by Jeffrey Kanige, took place on May 27 and included Darian Eletto of Bergen New Bridge Medical Center, Marissa Ott of Atlantic Behavioral Health, and Keri Roberts from Serenium Therapy & Wellness.
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Panelists discussed various factors contributing to workplace anxiety, such as economic uncertainties, technological advancements, and healthcare coverage issues. Eletto highlighted that patients often come in distressed about their insurance coverage, which also impacts staff morale and care quality. Meanwhile, Roberts noted that in recent years, the primary reason individuals seek therapy is due to the overwhelming state of the world, compounded by rapid technological changes.
Loneliness exacerbated by increased reliance on digital communication was another significant issue raised. Roberts emphasized that excessive attachment to phones and social media has led to a loss of genuine relationships. Serenium has even launched a digital detox program to help individuals manage their device usage.
Concerns about AI also emerged as a major source of anxiety among employees. Roberts pointed out that while AI is often promoted as a cost-saving tool, it has led to fears of job displacement. The panelists stressed the importance of clear communication and training regarding AI implementation in workplaces to alleviate these worries.
Eletto acknowledged AI's potential benefits in healthcare for tasks like documentation and scheduling but emphasized that human interaction remains irreplaceable. He also indicated the significance of educating both staff and patients about the role of AI in their work and care processes.
The discussion underscored the necessity for supportive workplace cultures that prioritize mental health, such as offering flexible work schedules and encouraging regular breaks. Panelists advocated for a more open dialogue about mental health to combat existing stigmas, particularly among older generations.
Roberts and Ott both advocated for regular employee check-ins and performance assessments, even amid economic pressures that may otherwise discourage such practices. They emphasized the need for organizations to invest in the well-being of their employees to foster a positive and productive work environment.
Ultimately, the panelists agreed that while AI can be a valuable tool, it is essential to maintain a human-centered approach in all workplace practices.